FAQ

WHY SHOULD I CHOOSE ADOREU JEWELLERY
ADOREU is not just another online store – it is an entire shopping experience. Designer and owner Jasmine Shepherd has created a unique and beautiful collection and provides exceptional customer service.   Your order arrives in simple and elegant packaging, jewellery is accompanied by the title of the designs and the meaning, making it a perfect gift for yourself, or someone special.
We also offer a 30 day full refund policy, making it easy to return or exchange items.

HOW DO I TRACK MY ORDER?
When your order is shipped, you will receive an email confirmation which will contain a tracking no. for Australia Post.

HOW MUCH IS SHIPPING?
All orders within Australia are sent via EXPRESS POST and cost $10.30.  Orders over $200 receive free shipping within Australia.

CAN YOU DELIVER OUTSIDE OF AUSTRALIA
We can also deliver to you if you are a customer outside of Australia.  International freight rates to your country will appear during the check out process.

IF I LIVE IN LAUNCESTON, TASMANIA CAN I COLLECT
Absolutely, always happy for customer to save on shipping and collect directly.  There is an option for you to select this option during checkout of our website.

HOW LONG DOES IT TAKE TO SHIP ITEMS
Please allow 24/48 hours for your item to be shipped, orders that are handmade and require special sizes could take up to three (3) business days.

CAN I RETURN ITEMS
Absolutely! You will need to meet all requirements of the adoreu refund policy

MY BEADED BRACELET HAS BROKEN.  HOW DO I GET IT FIXED?
Our bead bracelets are hand strung and over time this can weaken and break.  At adoreu we are happy to re-stringing these for you at no charge.  Contact us to advise you will be returning the beads and we can arrange to have them restrung and returned to you.


SECURITY AND PRIVACY
How secure is my credit card and personal information?

Your security while shopping online with ADOREU is extremely important to us, and we've taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.All areas of our website that require you to enter your personal information or payment details are secure, using 128 bit SSL encryption.To check that the page you are viewing is secure, look for a padlock icon to the left of the address bar within your browser.