Return Policy

We take great pride in quality and customer service and want you to be inspired and delighted with the adoreu jewellery you have purchased.  If for any reason you are dissatisfied with your purchase, you may return your item within 30 days of delivery for a full refund, subject to meeting the requirements of our refund policy.

In this returns policy, the expressions "we", "us" and "our" are a reference to adoreu.
Returns Policy

  • You may return new items sold and fulfilled online by adoreu within 30 days of delivery for a full refund.
  • Contact Jas via email orders@adoreu.com.auor phone 0400 958559 to initiate a return. You'll need to provide your contact details and reason for return.
  • Items should be returned with the original product tags attached.
  • All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries.


We refund you the same way that you initially paid for your order excluding any delivery charges within 15 business days of receiving your returned item.   adoreu will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.

30 Day Change of Mind

Goods are eligible for the 30 Day Change of Mind policy provided that they are in as new condition and are accompanied by proof of purchase.

Definition of 'As New Condition': The item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of 'As New Condition' is at the sole discretion of adoreu. 

Consent

  • By using this web site you are agreeing to the terms of this returns policy.

  • We reserve the right to modify our returns policy as our business needs require.

  • We will post such changes on our web site, after which, your continued use of the web site shall be deemed to be your agreement to the modified terms.