ADOREU orders are shipped from our Launceston based studio daily via Australia Post. Once your order has been collected you will receive an email with the express post tracking no.
If you live in Launceston area, you can select “Collection” at checkout and I will send you a text message once your order is packaged up and ready for collection. Orders will be ready for collection within 48 business hours.
ORDERS WITHIN AUSTRALIA
Orders under $150.00
- $10.35 express shipping (1-4 business days Australia wide*)
Orders over $150.00
- FREE EXPRESS POST
LAUNCESTON - Free COLLECTION (48 HOURS PROCESSING TIME)
- Launceston Area ONLY - you will receive an SMS and shipping confirmation when your order is ready!
Rest of the world
- $20.00 express shipping (2-5 business days dependant on destination country*)
- FREE express shipping on orders over $200 (2-5 business days dependant on destination country*)
Please note: All International parcels will be shipped via AUSTRALIA POST
All prices are in Australian dollars (AUD). For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.
*Once your order is dispatched from our studio, it may be subject to delay with Australia Post and these times can only be used as a rough guide. Rural Australian areas and International may incur longer transit times.
COLLECT IN LAUNCESTON
Collect is available for customers in the Launceston area. Your order will be packaged and ready for collection within 48 business hours – contact us directly if you need something urgently. All orders are processed Monday - Friday.
Customers will receive an SMS notification when their order is ready for collection.
If you have selected collection during check out but are unable to collect your order, we will email you an invoice to cover the shipping fee.
Please note that we post items daily however some of the items in our collection are made to order and therefore we allow 2-3 days processing time.
SHIPPING AND DELIVERY POLICY
adoreu is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or any other courier - we will trace your parcel on your behalf and work with you to provide as much information as we can if you decide to lodge an investigation with Australia Post.
adoreu is not liable for any costs associated with parcels being returned to sender due to being unclaimed or not delivered, or where a customer has incorrectly entered the address during checkout. adoreu is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.
For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. We are not responsible for any costs imposed when your parcel is delivered, nor any delays in transit. adoreu will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. Please contact your local customs office if you require further information.
If there is a special item you would like urgently call adoreu designer Jas 0400 958 559 to discuss details.